We ship worldwide to any country with an active postal office. Tracking number is included in all shipping options. Packages are shipped with International Priority Airmail and carried over to your national postal service. For more information see Delivery & Returns.
How long will it take for my order to arrive?
All our instruments are 100% handmade and usually made on order. Packages are generally dispatched within 5 working days after receipt of payment. More days for custom or orders of 2 or more items applies. The transit time of your order depends on your country and location. For more information about transit times and shipping see Delivery & Returns.
What are the shipping costs for my order?
Shipping is calculated based on the total weight of your order and the country of delivery. Check out multiple items in one shopping cart. Make a customer account or checkout as a guest. Fill out your delivery address and details and it will calculate the correct shipping rate according to your country and weight of your order. If you experience any problems or would like to get a custom shipping quote for a bulk order please email us at firstname.lastname@example.org.
What payment options do you accept?
We accept international acknowledged payment methods such as PayPal, Ideal, Bancontact, Creditcard, Bank transfer (EFT), Sofort Banking, and more. Checkout and account pages are secured with SSL. For more information about the payment methods available visit our page Secure payment.
Can I send an instrument to someone else?
Yes add the delivery address of the recipient and add your own address as the billing address.
Instruments & Tuning
How do I tune my instrument or tighten a loose key?
Yes, every instrument comes with a padded colourful bag.
How are your instruments tuned?
Our Kalimba / Nyunga Nyunga instruments are standard tuned in 440hz major key. Kalimba in G tuning is tuned to the G major scale: G A B C D E F# G.
Mbira instruments are standard tuned in 440hz major key with flat 7, also called mixolydian scale or Nyamaropa tuning. This is typical for Zimbabwean Mbira dza Vadzimu. Mbira in G tuning will be with scale: G A B C D E F G.
Mbira in mavembe tuning are tuned in 440hz minor key. Mbira in G mavembe is tuned to the G minor scale: G A B-flat C D E-flat F.
Yes, we make custom instruments, sizes and tunings. Please contact us at email@example.com to discuss the possibilities.
What is the difference between the kalimba and mbira?
Kalimba (nyunga-nyunga) is 15-key (or 19-key) lamellophone spanning 2 octaves. Mbira is a 22 (or 23) lamellophone spanning over 3 octaves. The tuning and lay out of the pitches is also different and the method of playing. Visit our Tips & Info articles: Information about the kalimba and mbira
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