Frequently Asked Questions
If you have a question that is not solved below, feel free to contact us.
Q: Where do you ship to?
A: We ship worldwide to any country with an active postal office. Tracking number is included in all shipping options. Packages are shipped with International Priority Airmail and carried over to your national postal service. For more information see Shipping
Q: How long will it take for my order to arrive?
A: All our instruments are 100% handmade and usually made on order. Packages are generally dispatched within 5 working days after receipt of payment. More days for custom or orders of 2 or more items applies. The transit time of your order depends on your country and location. For more information about transit times and shipping see Shipping.
Q: Do all instruments come with a free bag?
A: Yes, every instrument comes with a free padded colourful bag.
Q: What are the shipping costs for my order?
A: Shipping is calculated based on the total weight of your order and the country of delivery. Check out multiple items in one shopping cart. Make a customer account or checkout as a guest. Fill out your delivery address and details and click on save. It will calculate your correct shipping rate according to your country and weight of your order. If it doesn't update, reload the page. If you experience any problems please email us for a shipping quote at email@example.com. For an overview of shipping fees click here: Shipping Fees.
Q: What payment options do you accept and is it secure?
A: We accept most payment methods such as PayPal, Ideal, Bancontact, Credit card payment, Bank transfer and Sofort Banking. Checkout and account pages are secured with SSL. For more information about all payment methods available visit our page Secure payment.
Q: How are your instruments tuned and can I order a custom tuning?
A: Yes, we make custom instruments and tunings. You are welcome to contact us to enquiry about the possibilities, or send Dingiswayo an email: firstname.lastname@example.org.
Our Kalimba / Nyunga Nyunga instruments are standard tuned in major key. Kalimba in G tuning is tuned to the G major scale: G A B C D E F# G.
Mbira instruments are standard tuned in major key with flat 7, also called mixolydian scale or Nyamaropa tuning. This is typical for Zimbabwean Mbira dza Vadzimu. Mbira in G tuning will be with scale: G A B C D E F G.
Mbira in mavembe tuning are tuned in minor key. Mbira in G mavembe is tuned to the G minor scale: G A B-flat C D E-flat F.
The keys/lamella of the instruments follow traditional Zimbabwean/African layout. Tuning layouts can be found on the following page: Tuning outlines.
Q: How do I tune my instrument or tighten a loose key?
A: You can fix a loose key or tune your instrument. Follow the instructions in this video to learn how to tighten or tune your metal keys: Tighten & tuning of your Juma Instrument.
Q: What is the difference between the kalimba and mbira?
A: Kalimba (nyunga-nyunga) is 15-key (or 19-key) lamellophone spanning 2 octaves. Mbira is a 22 (or 23) lamellophone spanning over 3 octaves. The tuning and lay out of the pitches is also different and the method of playing. Visit our Tips & Info articles: read more about the kalimba and mbira.
Q: The correct price or shipping rate does not show?
A: Click on a different shipping method to update the shipping rate. You can also refresh the page. It is advised you register an account and address first using the links on top of the page or checkout page. Add your address in the 'My account' section of the site before proceeding to the check out. If the problem persist please contact us and we will be able to inform you about the correct price and create an order for you that you can use to checkout.
Q: Can I learn how to play?
A: For tutorials, lessons, CDs and books see our category: Learn To Play. We also make tutorial videos on request suited to your needs if you would like to order send us an email to email@example.com. For more info about drumming workshops and lessons see Juma Drums Website. If you like to be informed about new courses, tutorials and lessons coming up you may sign up for the newsletter at the bottom of the site.
Q: Can I send an instrument to someone else?
A: Yes add the delivery address of the recipient and add your own address as the billing address.